WHO LOOKS FOR THIS!
HELP
let’s make your day feel special
Remember that all problems and reports can be solved using our Mobile Application!
Choose a topic:
READ CAREFULLY, MAY EVEN BE USEFUL SOMETIMES
1. Prices, Packages & Payments.
ACT, ACT, ..
POWERBANK
– start | PLN 3
– 1 hour of lease | 2 PLN
– direct purchase | 149 PLN
– automatic purchase after 96 hours of lease | 195 PLN
– commission for card payments PLN 2 + 2.9% of the total transaction value
SCOOTER
– start | 3 P
– 1 minute drive | 1 P
– 1 minute reservation | 1 P
– 1 minute pause | 1 P
– parking bonus at point P | 1 P
– purchase of 1 QOOL Point | 1 PLN
– commission for card payments PLN 2 + 2.9% of the total transaction value
Do not save what is left after all expenses, but spend what is left after saving!
BE SMART, BE QOOL, BE VIP
PACKAGE
PLN 30
SMART
– monthly package
– SCOOTER and POWERBANK in one package!
– commission for card payments PLN 2 + 2.9% of the total transaction value
SCOOTER in the SMART package:
– START FREE loan throughout the day
– plus 10 minutes of free ride every day in the price of the SMART package
– further minutes of 1 P for each started minute of Rental
– Minutes included in the package price unused on a given day do not carry over to the next day.
POWERBANK in the SMART package:
– START FREE loan throughout the day
– PLN 2 for each commenced hour of rental
PACKAGE
INDIVIDUAL
VIP
– individual package
– SCOOTER and POWERBANK in one package!
– commission for card payments PLN 2 + 2.9% of the total transaction value
SCOOTER in the VIP package:
– START FREE loan throughout the day
– 0.2 P for each started minute of Rental
POWERBANK in the VIP package:
– START FREE loan throughout the day
– PLN 2 for each commenced hour of rental
The VIP package is intended only for customers residing in the city where the rental takes place. Launching the VIP Package requires prior sending to the Operator via the Mobile Application an inquiry about the possibility of launching the Package, attaching to the inquiry a photo of a document confirming the place of residence in a given city, e.g. an electricity bill, telephone, other utilities, etc.
In the event of a positive verification of the Customer’s place of residence, the operator provides the option of using the VIP Package in the Mobile Application.
Verification time, minimum 30 days.
And if you can't give back Powerbank. You have the choice of purchasing.
ARE YOU SOMEWHERE IN A RESTAURANT, A TRIP, ARE YOU Rushing and DON’T HAVE TIME TO WAIT UNTIL YOUR PHONE OR ANOTHER DEVICE IS LOADED? QOOL WILL ALLOW YOU TO CHARGE YOUR PHONE WHEREVER YOU ARE AND WHEREVER YOU DO.
Sale
Purchase right away
PLN 149
integrated 3 cables (iPhone Lightning, USB Type-C, Micro-USB)
5000mAh
QuickCharge 2.0
on / off switch
After purchasing the Powerbank, you cannot return it anymore.
with VAT
Sale
Automatic purchase
PLN 195
Automatic purchase 96 hours after renting the Powerbank.
After exceeding the 4 days (96 hours) of the lease, the Powerbank automatically becomes your property. You do not incur any further costs. In this case, as well as choosing to buy Powerbank, you can no longer return it.
with VAT
You load more - you get more!
WITH THE HULASH PACKAGE FOR ONE ZET PER DAY, THIS HAS NOT BEEN!
55 points for PLN 50!
wallet top-up
You want a five, you have a five. Extra!
115 points for PLN 100!
wallet top-up
You’re already driving fat here. All 15 points are free. Mega!
Whoever shortens the path does not return home.
The game is about …
TRANSPORT
– Transport of the scooter from beyond the nearest point P, up to 199m | PLN 10
– Transport of the scooter from beyond the nearest point P, up to 499m | PLN 20
– Transport of the scooter from beyond the nearest point P, up to 999m | PLN 50
– Transport of the scooter from beyond the nearest point P, from 1000m | PLN 100
(The amount will be given automatically when returning the scooter beyond point P, to make the return, you need to pay the amount and end the rental by following the instructions in the Mobile Application)
– Transport of the scooter from outside the green zone, up to 25 km | PLN 200
OTHER COST
– Front fender repair | PLN 100
– Rear fender repair | PLN 200
– Top steering wheel repair | PLN 300
– Repair steering wheel down | PLN 400
– Repair of the gas throttle | PLN 100
– Tire repair | PLN 100
– Repair of the brake handle | PLN 100
– Spring down repair | PLN 600
– Footer repair | PLN 100
– Light repair | PLN 100
– Repair fork down | PLN 500
– Display repair | PLN 400
– Other repairs of the scooter for the started hour of work | PLN 250
– The price of the Scooter is | PLN 4,000
– The price of the Powerbank is | 195 PLN
– Price for incorrect parking or failure to take a photo at the end of the journey | PLN 200
– The price for processing the canceled payment is each time | 140 PLN
– Account closing and settlement price outside the Mobile Application | PLN 200
(in the Mobile Application you can close the account for free)
1. Prices, Packages & Payments
ACT, ACT, ..
HOW CAN I PAY?
– You can top up your account by purchasing QOOL Points, your scooter rental fees will be charged from your top-up in your wallet
– Payment of the Powerbank rental is possible only with a debit card or a credit card
– purchase of 1 QOOL Point | 1 PLN
– 1 QOOL Point return | PLN 0.1
– Take advantage of our promotions when topping up your account and you will receive additional QOOL Points
– We offer various payment options to top up your account, payment by credit card activates automatic top-up so that your wallet is always full, you don’t have to worry about topping up your wallet anymore
– At the Customer’s request, the QOOL balance will be returned as 1 QOOL Point | PLN 0.1 plus an operating fee of | PLN 100. For this purpose, send a “Account settlement” request in the Mobile Application.
– An invoice will be issued at the customer’s request. For this purpose, send an “Invoice” in the Mobile Application, providing the necessary data to issue an invoice.
MY ACCOUNT HAS BEEN CHARGED INCORRECTLY!
– You can check the payment histories in the Mobile Application, if there is an unusual fee, send a request using the Mobile Application
– Please note that some payment service providers will make a test deposit which will be automatically refunded later
– You are responsible for the scooter if you park the scooter incorrectly, and then you do not end the ride in the application with the “END” button by taking photos of the correctly parked scooter by following the outline, you are responsible for the theft, damage and pay an additional fee and your account may be blocked.
DO I HAVE TO PAY IF I DO NOT GIVE UP THE POWERBANK?
– You don’t have to pay anything more! 96 hours after the rental, the borrowed Powerbank becomes your property. Remember, however, that with direct or automatic purchase, the Powerbank cannot be returned.
2. Getting started Powerbank
May the force be with you
1. DOWNLOAD THE APP
Download the application with your phone. We operate our application in the Apple Store and Google Play STORE.
2. LOAD WALLET
We support international credit cards, debit cards, classic and BLIK transfers.
Investing is a simple matter, ...
but not easy
3. SCAN QR-CODE
Use the application to scan the QR-code on the device. Use the “flashlight” symbol when it is dark.
4. MAKE YOUR CHOICE
Make a choice to buy PowerBank or rent by the hour, in this case you can return PowerBank in available places, which you can find on the map in our application.
Whatever you do, do wisely
and see the end.
5. START LOADING
Connect with one of the 3 cables THAT ARE BUILT IN POWERBANK (iPhone-Lightning, USB Type-C, Micro-USB) and turn on the charging. After exceeding the 4-day rental period, PowerBank automatically becomes your property. You do not incur any further costs. In this case, as well as choosing to buy PowerBank, you can no longer return IT.
6. TERMINATION OF THE LEASE
Find an available PowerBank Point nearby and simply return your PowerBank by sliding it into any drawer. The application will display information about the correct return and a deduction after which the REMAINING DEPOSIT will be returned.
2. Getting started Powerbank
May the force be with you
Loading speed
Not only was the devil happy
QOOL power banks are equipped with QuickCharge 2.0 fast charging technology, thanks to which your phone will charge 80% faster compared to a regular charger.
Three integrated cables
HELPFUL & practical
You don’t need to carry any cables with you. Rent a QOOL Powerbank and enjoy three integrated cables (iPhone-Lightning, USB Type-C, Micro-USB) that fit most devices.
Adequate capacity
THERE IS POWER
Each QOOL Powerbank, thanks to the use of efficient cells, has a capacity of 5000 mAh, which is enough to fully charge the phone and maybe even more.
Security
CERTIFIED
We focus on quality, which is why each QOOL Powerbank has a number of security features, meets European requirements and has the necessary Certificates.
3. First steps of the scooter
Ride your soul
1. DOWNLOAD THE APP
Download the application with your phone. We operate our application in the Apple Store and Google Play.
2. LOAD WALLET
We support international credit cards, debit cards, classic and BLIK transfers.
Whoever seeks will find
and whoever asks does not err
3. FIND A SCOOTER
Find a scooter nearby using the map in our Application.
4. SCAN QR-CODE
Use the App to scan the QR-code of the SCOOTER or enter the QR-code MANUALLY. Use the “flashlight” symbol IF it is dark.
Nothing develops intelligence like traveling
Road Runner
5. START RIDING
Start driving by accelerating the SCOOTER, pushing back and at the same time pressing the GO throttle.
6. PARK
To finish the ride, take a picture of the correctly parked SCOOTER, following the outline in the APP. After the end of HULANIA, confirm it in the app, confirming “END”.
3. First steps of the scooter
Ride your soul
Parking
– Park smart
– When parking in designated car parks P, you will receive 1 QOOL Point for the next journeys
– To finish the ride, take a picture of a correctly parked scooter, following the outline displayed.
– After driving, confirm it in the app, confirming “END”
– Park on sidewalks or designated areas
– Park according to public rules, without blocking any road
– Do not block pedestrian walkways
– Do not block inputs and outputs
– Do not block entries and exits
– Do not park by leaning the scooters against buildings
– Provide a pedestrian crossing of approximately 2.5 m
– Incorrect parking will be punished with a penalty and the account will be blocked
Unlocks several scooters
– This is unfortunately not possible
– To unlock multiple QOOL scooters, each driver needs their own account
Donation of points
– It is not possible to transfer QOOL points to another phone number in the wallet
Return outside the car park P
– Remember that the return of the scooter outside the designated parking lots P is payable. Outside the green zone and P car parks, no refund is allowed.
4. Solve the problem
Houston we have a problem
1. HOW TO SOLVE A PROBLEM?
Sometimes it is worth getting acquainted with the basic information that you try to provide in the Mobile Application as First Steps and here on the HELP page.
If you familiarize yourself with them, we are sure that all threads will be clarified. If you have to make a request regarding the functions of our website, you can only do it using our Mobile Application.
Thank you for your understanding and we wish you a lot of fun with the QOOL system. It’s a pleasure to work with you!
2. HOW TO SEND THE APPLICATION CORRECTLY?
– Now that you have come this far to make a report, do it correctly so that each of us has as little work to do with it as possible and we can help you quickly!
– You can only send an application using our Mobile Application
– By sending an e-mail you will receive an automatic reply which will also redirect you to our Mobile Application
– By sending a WhatsApp message asking for a topic that can be worked out using our Mobile Application, you will also be redirected there
– We also do not advise or translate the rules for using the QOOL RENT SYSTEM, for this we have created the conditions that we have written in the regulations that have been accepted by you. However, we hope that you will find what you are looking for there and we have a closed topic ?!
– For your and your own safety, we only conduct electronic correspondence.
4. Solve the problem
Houston we have a problem
Why can't I find the QOOL scooter on the map?
– Make sure you have pickup on your phone
– Make sure the QOOL scooter is not behind buildings or vehicles
– If you still do not see the QOOL scooter in the app, please let us know using the position information via the Mobile App “Reports”
– The QOOL scooter with an empty battery is not visible in the application as available
Why can't I unlock the QOOL scooter?
– Please use the application to scan the QOOL scooter QR code or enter the QR code number manually, use the “flashlight” symbol when it is dark
– If the app shows a message preventing unlocking, the QOOL scooter is in service mode, broken or low battery, look for another QOOL scooter nearby
– In case of any damage, please notify us via our app
Why is my account still being charged after the trip is over?
– Check if your QOOL scooter has been properly locked after the ride by confirming “END”
– Locking after a ride may take up to 60 seconds
– Remember that you need good reception to connect to the app
– If that doesn’t work, close the application and restart it
– If you still need help, please contact us via the app
Damaged QOOL scooter!
– If the QOOL scooter is damaged or unfit for riding, stop the journey immediately, end the journey by confirming “END”
– Report damage immediately via the app
– Please note that only immediately reported faults can be considered for the return of QOOL points
Emergency.
– In the event of an emergency, dial the emergency number 112
– If you are safe, contact us and report the damage or incident via the Mobile Application
5. How to become a customer
KEEP CALM & STAY QOOL
1. DOWNLOAD OUR APP
– Download our application “QOOL RENT” on your phone
– Registration takes place via your telephone number
– Your customer ID is your phone number
– You will receive an SMS with a confirmation code, enter it to complete registration
2. I am NOT RECEIVING TEXT MESSAGES
– Check that your phone number is correct
– Check if you have coverage and internet on your phone
– You must be able to receive SMS, disable SMS blocking on your device
– You should receive an SMS within 60 seconds, if not, you can request a new code
5. How to become a customer
KEEP CALM & STAY QOOL
DOWNLOAD OUR APP
6. Security
Damn Simple
1. ALWAYS REMEMBER YOUR SAFETY
– Check that there are no safety issues with the QOOL SCOOTER
– In case of irregularities, please inform us via the application, it is very important to avoid any unpleasantness
2. YOU HAVE AN ACCIDENT
– In the event of an emergency, dial the emergency number 112
– Put yourself and the injured in safety and wait for emergency services
– Take care of your and other injured parties’ safety and wait for the emergency services
– If you are safe, contact us and report the incident using our Mobile Application
6. Security
Damn Simple
Age limit
– You can ride the QOOL scooter if you are over 18 years old
– If you are under 18, you can only ride the QOOL scooter with a helmet, with the consent and responsibility of the parents
Do you need a helmet?
– We always recommend wearing a helmet
– There is no obligation to have a helmet for people over 18 years of age
Traffic regulations!
– Always comply with the applicable regulations
– Park smart
– Watch out for pedestrians
– Pay attention to other road and pavement users
7. Areas, parking lots & scooter return
Borders are there …
1. GREEN AREA
– This is where you can be painful
– Complete the rental by parking in designated parking lots P and receive 1 QOOL point for the next car park
– REMEMBER THAT YOU CAN RETURN THE SCOOTER FOR AN ADDITIONAL CHARGE In the green zone, outside the parking lot of Mr. THE COST WILL DISPLAY IN THE MOBILE APP WHEN YOU TRY TO END THE RENTAL. TO END THE RENTAL HERE, PAY AND TAKE A PHOTO FOLLOWING THE INSTRUCTIONS IN THE MOBILE APPLICATION. THE AMOUNT IS APPLIED ACCORDING TO THE DISTANCE TO THE NEAREST PARKING POINT P, AND WE GO TO TAKE THE EQUIPMENT.
2. BLUE AREA
– You can ride but you cannot finish the ride “END”
– In general, this zone will hit you if, for example, the city administration or regulations reserve themselves not to leave scooters in these places, please respect it
– Remember that THE USER WILL BE CHARGED ACCORDING TO THE PRICE LIST FOR PICKING UP THE SCOOTER FROM OUTSIDE THE ALLOWED AREA and remunerated appropriate punishment
– THE USER’S ACCOUNT WILL BE BLOCKED WHEN LEAVING THE SCOOTER OUTSIDE THE PERMITTED AREAS, IN SUCH CASE
And if you don't want to play on point P, we'll pay for you for a fee!
You are playing, you are
3. RED AREA
– Here you play with limited speed
– When in this area, pay special attention to pedestrians
– Here we recommend that you push the scooter
– Remember that for an additional fee you can return the scooter in the red zone. The cost will be displayed in the Mobile Application when you try to end the rental. To end the rental at this point, make the payment and take a photo following the instructions in the Mobile Application and the Road Traffic Act. The amount is charged depending on the distance to the nearest parking point P, and we are on our way to pick up the equipment.
4. BORDERS
– Driving outside our areas will disable the scooter and end the ride, take a photo following the instructions in the Mobile Application and the Road Traffic Act to avoid additional penalties and costs
– The user will be charged according to the price list for picking up the scooter from outside the allowed area
– The user’s account will be blocked when the scooter is left outside the allowed areas again, in which case the QOOL points on the user’s account will be forfeited
– When renting a scooter outside the green area, the user must end the ride in the permitted area
– Lack of funds in the user’s wallet will turn off the scooter and end the ride, and a penalty will be charged and the user’s account may be blocked if it moves outside the allowed area at this time and leaves the scooter there
7. Areas, parking lots & scooter return
Borders are there …
Parking P
Green
Blue
Fourth
8. Complaints
sweet & sour
1. NOTIFICATION OF A FAILURE OF THE QOOL SCOOTER
– Please send a message indicating the position of SCOOTERS via the Mobile Application
– If the Customer is not able to take a photo (e.g. due to a camera failure), he should report this circumstance to the Operator no later than within 4 hours from the moment the scooter is returned. In the event that the Customer does not take the photo within this time, a fee may be charged in the amount specified in the Price List
2. INCORRECTLY PARKED QOOL SCOOTER
– Please send a message indicating the position of the scooter via the QOOL Mobile Application
Thanks for your help.
8. Complaints
sweet & sour
Do you have questions about invoicing?
– If you have questions about invoices, please contact us by submitting “INVOICE” in our Mobile Application, providing the necessary data to issue a VAT invoice.
– We will try to answer all your questions as soon as possible
Any Feedback?
– Are you satisfied, do you have any comments?
– You have an idea?
– Do you need more information?
– Then just contact us via eMail: [email protected]